AirMenu Support
On this page you can find the answers to your questions related to AirMenu, by consulting our frequently asked questions or by viewing some technical manuals that we have at your disposal.
FAQ’s
How do I start using AirMenu?
By accessing www.airmenu.com and clicking on the login button. After registering your company, That’s it! Create your account, design your web-app, configure your products and services, and start growing with AirMenu. In the meantime, if you want to be our partner, just contact us. If you are an end-user, simply ask us for a quotation informing us how do you want to use AirMenu. In the meantime, you have full access to all the functionalities of AirMenu.
I can see the value, but I would only need this service once in a while. For how long do I have to subscribe?
For as long as you need! AirMenu is completely adaptable to you and your business’ needs.
Can I manage my business with AirMenu if I already have an IT system implemented?
Yes. That is where AirMenu shines! We are a request management solution with “in real time” internal marketing capabilities, with high compatibility with most IT systems.
I have a promo Code to try AirMenu. How can I activate it?
After you create a profile and account in AirMenu, press “Edit”, followed by “Restaurant Data” and insert your promo Code in the “Introduce Your Promo Code Here” field.
Does AirMenu allow delivery informations such as "lateness" and "out of stock" to reach the client, if I want them to know?
Yes, in the request pannel it is possible to send the clients messages relative to the delivery and stock states of their requests. You can inform your clients that their request is being picked up at that moment, or that it is temporarily unavaliable, and even how much time it still takes for the delivery to be concluded.
Can clients place their orders even before reaching my business location?
Do I need to define a QR code for every table?
You don’t need to individually define to which table corresponds any certain QR code. By creating the QR codes, you’ll define the number of tables availiable in your restaurant and AirMenu will create a single use QR code for each table. This way, you’ll always be sure that the requests made from a certain QR code correspond to one and only one table.
When creating Menus, what is the difference between "Menu" and "Item"? And what is the "Information" option for?
A “Menu” is the list of “Items” that you’ll be able to present to your clients. You can create “Menus” where you’ll insert different types of products (from deserts, to drinks, to pastries, etc…). The “Items” are the products, that clients may request.
The “Information” option allows you to add a new button with the selling item’s information about the menu.
What is the difference between "Request Board" and "LED Panel"?
The “Request Board” shows all requests made, while the “LED Panel” allows you to alert your employees to the most urgent requests only. These panels are ideal for kitchen or orders room display, in the place where requests are better seen and communicated, for instance on a big tv, or on a terminal screen.
More about AirMenu
Documentation
Configurator Tutorial
AirMenu Vídeo Tutorials
API Integration
Integration by API/ HTTP
API (PostMan)
Integration by Windows DLL
IFTTT
SmartPos
Support
WhatsApp ( English)
WhatsApp ( Português)
Bug Report
Latest tutorials and tips
New AirMenu training video series. Portuguese Videos.
https://www.youtube.com/playlist?list=PL7o8xIyFD9ykfO1qb4A7cooD-CNkqj1-y
Reservations of places
You can configure AirMenu to reserve tables, sell tickets, cinema seats, etc ...
AirMenu Courier, Android
You can see by the green or red LED on top of the photo who has the APP on or off. The various couriers, pick-up locations, and the customer's location appear on the map. Download Courier App: https://play.google.com/store/apps/details?id=com.airmenu.airmenucourier...
AirMenu Print, Android
Android program for taking orders and printing on Android printers. It also allows configuring Flags that can be used to control the status of orders on AirMenu. https://play.google.com/store/apps/details?id=com.airmenu.airmenuprint
Layout Editor
Video tutorial of how to change the layout with AirMenu. https://www.youtube.com/watch?v=T8_Ncrgx8oA
Need more Support?
Please contact us using our form for further clarification. If you still have any questions about the benefits of becoming our partner, we want to know.