Customers are treated to new, useful and funny experiences.
The stressful busy hours.
Food delivery services usually rely on menus delivered by mail. Sometimes a client finds one of those menus too late and tries to place an order for a meal that’s no longer served.
In these cases, the employee that answered the call has to dictate what meals are available and then wait for the client to decide!
After a while, the client gives up because he doesn’t understand the employee’s descriptions, so he decides to try another restaurant.
Meanwhile, this long phone call kept the line busy during peak hour, so other clients trying to order by phone couldn't get their call through. You lose many potential customers because one hungry caller couldn’t choose faster!