Customers are treated to new, useful and funny experiences.
The dimension of your ship makes it hard for you to take good care of your clients.
People go on a cruise expecting the trip of their lives. If the voyage doesn't meet their expectations, they will be very disappointed.
It is difficult to have a well distributed staff, available at any time in a big cruise ship, with so many different locations, such as bars, restaurants, pool and concert halls... How can your staff meet every traveller's demands?